Profile

Bilingual IT professional with excellent customer service skills. I am seeking a front-end position in a structured and nurturing company that allows for professional and personal growth and development. I value discipline, loyalty, reliability, self-motivation, and analytical thinking above all else.

Skills

Education

FreeCodeCamp

2022 to present, Online

Platzi

2021 to present, Online

Self-taught Front-end developer, still actively taking classes and embracing the Never Stop Learning philosophy.

Web Technologies Associate (A.A.S. IT)

2017 to 2020 at Central Piedmont Community College, Charlotte, NC, USA

Certifications

Courses

Experience

Freelance Web Developer

From Feb. 2023 to Present. ~ Asheville, NC, USA

  • Jpdiaz.dev is my portfolio website with up-to-date projects.
  • FreeForGeeks.com is a curated toolbox for building better software. Free resources for all your dev needs.
  • Links.jpdiaz.dev is my own Linktree alternative. It is a simple and clean way to display links.
  • Docs.jpdiaz.dev delves into the intricacies of my projects, detailing the technologies used, development processes, and challenges tackled. It is a testament to continuous learning and skill development.

Service Desk Analyst at ePlus

From Jan. 2020 to Feb. 2023. ~ Remote

  • Closed 84.8% of trouble tickets on the first call without escalation in 2021.
  • Handles technical troubleshooting within an enterprise environment. Navigates common issues such as user administration, network outages, network printers, IP phones and enterprise tools.
  • Provides remote assistance with software deployment, and system configuration.
  • Effectively communicate with a variety of departments.
  • Proactively investigate and resolve end user problems/complications.
  • Adaptability to multiple enterprise environments. Following a process oriented approach.
  • Utilizes problem solving skills to find solutions to unusual issues.

Information Systems Technician at Central Piedmont Community College

From May 2018 to July 2019. ~ Charlotte, N.C.

  • Deployed first-level support to users by installing, configuring, troubleshooting and maintaining user’s hardware and software.
  • Responded to inquiries and requests from users and provided assistance with the college’s computer systems.
  • Coordinated with other units within ITS to clear up problems as was necessary.

Information Systems Technician Intern at Central Piedmont Community College

From May 2017 to May 2018. ~ Charlotte, N.C.

  • Arranged excellent customer service and technical assistance to students and staff around campus.
  • Commended for quickly resolving complex issues including system crashes in Smart classrooms, computer classrooms, and conference rooms.
  • Controlled client’s computer to fix, install or upgrade software related issues.

Resume

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