Profile

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Bilingual IT professional with excellent customer service skills. I am seeking a front-end position in a structured and nurturing company that allows for professional and personal growth and development. I value discipline, loyalty, reliability, self-motivation, and analytical thinking above all else.

Skills

Education

FreeCodeCamp

2022 to present, Online

Platzi

2021 to 2024, Online

Information Technologies - Web Technologies (A.A.S)

2017 to 2020 at Central Piedmont Community College, Charlotte, NC, USA

Certifications

Courses

Experience

Open-Source Maintainer @ Confs.tech 🎙️

From Apr. 2024 to Present. ~ Remote

  • Maintained code quality by reviewing and approving pull requests.
  • Enriched project database with a variety of developer-related conferences.
  • Provided support to three different repositories within the organization, covering frontend, backend, and API.

    • ✔ Frontend: Confs.tech • GitHub

    ✔ Backend: GitHub

    ✔ API: GitHub

  • Expanded the existing test suite to cover additional functionalities.
  • Increased developer engagement by fostering a welcoming and inclusive community.
  • Enhanced project stability through bug identification and resolution.
  • Collaborated with contributors to ensure seamless integration across various parts of the project.

Open-Source Maintainer @ Public APIs 📡

From July 2024 to Present. ~ Remote

Open-Source Maintainer @ Dev Resources 🛠️

From July 2024 to Present. ~ Remote

Open Source Contributor 🤝

From Jan. 2024 to Present. ~ Remote

  • Contributed to multiple open source projects, enhancing features and fixing bugs.
  • Collaborated with maintainers and other contributors to improve the project.
  • Learn new technologies and best practices through community feedback.

Freelance Web Developer 🏠

From Feb. 2023 to Present. ~ Charlotte, NC, USA

  • Jpdiaz.dev is my portfolio website with up-to-date projects.
  • FreeForGeeks.com is a curated toolbox for building better software. Free resources for all your dev needs.
  • Links.jpdiaz.dev is my own Linktree alternative. It is a simple and clean way to display links.
  • Docs.jpdiaz.dev delves into the intricacies of my projects, detailing the technologies used, development processes, and challenges tackled. It is a testament to continuous learning and skill development.

Service Desk Analyst at ePlus

From Jan. 2020 to Feb. 2023. ~ Remote

  • Closed 84.8% of trouble tickets on the first call without escalation in 2021.
  • Handles technical troubleshooting within an enterprise environment. Navigates common issues such as user administration, network outages, network printers, IP phones and enterprise tools.
  • Provides remote assistance with software deployment, and system configuration.
  • Effectively communicate with a variety of departments.
  • Proactively investigate and resolve end user problems/complications.
  • Adaptability to multiple enterprise environments. Following a process oriented approach.
  • Utilizes problem solving skills to find solutions to unusual issues.

Information Systems Technician at Central Piedmont Community College

From May 2018 to July 2019. ~ Charlotte, N.C.

  • Deployed first-level support to users by installing, configuring, troubleshooting and maintaining user’s hardware and software.
  • Responded to inquiries and requests from users and provided assistance with the college’s computer systems.
  • Coordinated with other units within ITS to clear up problems as was necessary.

Information Systems Technician Intern at Central Piedmont Community College

From May 2017 to May 2018. ~ Charlotte, N.C.

  • Arranged excellent customer service and technical assistance to students and staff around campus.
  • Commended for quickly resolving complex issues including system crashes in Smart classrooms, computer classrooms, and conference rooms.
  • Controlled client’s computer to fix, install or upgrade software related issues.

Resume

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