Bilingual IT professional with excellent customer service skills. I am seeking a front-end
position in a structured and nurturing company that allows for professional and personal
growth and development. I value discipline, loyalty, reliability, self-motivation, and
analytical thinking above all else.
- React
- Next.js
- JavaScript
- TypeScript
- Python
- SQL
- Tailwind CSS
- Git
- HTML
- CSS
Databricks Certified Data Engineer Professional
Self-taught | in progress
Jan 2025 to present, Online
Information Technologies - Web Technologies (A.A.S)
GPA: 3.7 | Central Piedmont Community College
Jan 2017 to Dec 2020, Charlotte NC
Owner & Developer @ Talento Para TI
From July 2024 to Present. ~ Remote
- Founded a platform to connect tech talent with job opportunities in Latin America.
- Please visit talentoparati.com to learn more about the platform and its mission.
Open-Source Maintainer @ Confs.tech 🎙️
From Apr. 2024 to Present. ~ Remote
- Maintained code quality by reviewing and approving pull requests.
- Enriched project database with a variety of developer-related conferences.
- Provided support to three different repositories within the organization, covering frontend, backend, and API.
- Expanded the existing test suite to cover additional functionalities.
- Increased developer engagement by fostering a welcoming and inclusive community.
- Enhanced project stability through bug identification and resolution.
- Collaborated with contributors to ensure seamless integration across various parts of the project.
Open Source Contributor 🤝
From Jan. 2024 to Present. ~ Remote
- Contributed to multiple open source projects, enhancing features and fixing bugs.
- Collaborated with maintainers and other contributors to improve the project.
- Learn new technologies and best practices through community feedback.
Freelance Web Developer 🏠
From Feb. 2023 to Present. ~ Charlotte, NC, USA
- Jpdiaz.dev is my portfolio website with up-to-date projects.
- FreeForGeeks is a curated toolbox for building better software. Free resources for all your dev needs.
- Follow.jpdiaz.dev is my own Linktree alternative. It is a simple and clean way to display links.
- Docs.jpdiaz.dev delves into the intricacies of my projects, detailing the technologies used, development processes, and challenges tackled. It is a testament to continuous learning and skill development.
- FreeCodeCamp Certification Projects contains all the projects I have completed to earn freeCodeCamp certifications.
- FreeCodeCamp Collection has all the projects I built to earn these certifications: Legacy Front End, Front End Dev Libraries, and Responsive Web Design
Service Desk Analyst at ePlus
From Jan. 2020 to Feb. 2023. ~ Remote
- Closed 84.8% of trouble tickets on the first call without escalation in 2021.
- Handles technical troubleshooting within an enterprise environment. Navigates common issues such as user administration, network outages, network printers, IP phones and enterprise tools.
- Provides remote assistance with software deployment, and system configuration.
- Effectively communicate with a variety of departments.
- Proactively investigate and resolve end user problems/complications.
- Adaptability to multiple enterprise environments. Following a process oriented approach.
- Utilizes problem solving skills to find solutions to unusual issues.
Information Systems Technician at Central Piedmont Community College
From May 2018 to July 2019. ~ Charlotte, N.C.
- Deployed first-level support to users by installing, configuring, troubleshooting and maintaining user’s hardware and software.
- Responded to inquiries and requests from users and provided assistance with the college’s computer systems.
- Coordinated with other units within ITS to clear up problems as was necessary.
Information Systems Technician Intern at Central Piedmont Community College
From May 2017 to May 2018. ~ Charlotte, N.C.
- Arranged excellent customer service and technical assistance to students and staff around campus.
- Commended for quickly resolving complex issues including system crashes in Smart classrooms, computer classrooms, and conference rooms.
- Controlled client’s computer to fix, install or upgrade software related issues.